IT Support Specialist, Full-time

AVI Foodsystems is looking for an energetic and optimistic team member to immediatley hire to fill the role of Senior IT Support Specialist at our Headquarters location in Warren, OH.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Support 350 local users and 1,700 remote users
• Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
• Maintain accurate inventory of technology assets including hardware, software, and licensing
• Ability to independently review user manuals and identify solutions to complex issues
• Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
• Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
• Support networked multifunction units to include printing, scanning, and faxing
• Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
• Support point of sale (POS) systems
• Follow up on closed tickets to verify satisfactory resolution
• Participate in structured cabling/wiring as required
• Setup and/or assist with technology for presentations
• Endeavor to resolve issues on first call without escalation
• Escalate appropriately to specialty IT groups
• Install and upgrade software on end user computer
• Travel up to 15% of scheduled hours, which may include overnight stays

Qualifications:

• Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
• Customer service training and/or experience
• Ability to handle interactions with diplomacy and tact
• Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
• Minimum of 3 years’ experience in an IT support role
• Experience in resolving root cause issues rather than individual problems
• Excellent interpersonal skills

Skills:

• Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms
• Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support
• Excellent interpersonal skills
• Good work habits under pressure
• Detail oriented

Benefits:

AVI offers:

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE

Text AVI to 51893 to join our talent network and apply!