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Director of Patient Experience in Cincinnati, OH at AVI FOODSYSTEMS, INC.

Date Posted: 11/29/2018

Job Snapshot

Job Description

  • Plan, organize and direct the work of the patient services team across a healthcare system to maintain and exceed patient satisfaction goals
  • Track and analyze patient satisfaction data on an ongoing basis to ensure all opportunities for improvement are being addressed
  • Promote and ensure the highest levels of quality and service to patients, visitors and teams within the system
  • Review and evaluate existing operational methods and procedures of food and nutrition services program for effectiveness and efficiency, using collaboration to initiate changes as necessary to ensure compliance with Federal, State and County laws, rules and regulations and the rules and procedures of hospital accrediting bodies
  • Ensure proper food and physical safety and sanitation
  • Develop and implement cost effective systems throughout the system
  • Maintain and foster positive and professional working relationships with hospital administration
  • Maintain relationships with hospital administration and patient experience teams
  • Participate in the development of and adherence to policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement and team member education and development

 

Job Requirements

  • Minimum of 3 years progressive management experience in an acute care hospital food service setting
  • Bachelor’s Degree in Business Administration, Healthcare Administration, or related field preferred
  • Strong verbal, written, and presentation skills
  • Critical thinking skills, decisive judgment, and the ability to communicate effectively, work collaboratively and lead key patient experience initiatives across healthcare system
  • Basic understanding of diet principles and extensive understanding food preparation and cooking methods
  • Expert knowledge of Microsoft Word, Excel and PowerPoint
  • In depth knowledge of Press Ganey Patient Satisfaction tracking system
  • Previous experience with computerized diet office systems is a plus
  • Ability to comprehend and guide others in understanding guest service principles as they relate to food production and the flow of the foodservice operation
  • Possess the ability to supervise and train team members, to include organizing, prioritizing and scheduling work assignments

 

Benefits:

 

AVI offers:

  • A family culture and atmosphere
  • Competitive compensation
  • Health, dental, vision, and life insurance for full-time team members
  • 401(k) with generous company match
  • Paid vacations and holidays
  • Immense training and growth opportunities

 

 

We conduct pre-employment drug testing. EOE